Reliable, Fast Support for Guest Internet Networks

We recognise that Internet access needs to be available to your customers 24 x 7 x 365, with absolute minimal interruption. That is why we offer a comprehensive support and maintenance solution round the clock.

This includes:

• Hardware cover:
• Infrastructure hardware
• Hardware swap-out and advanced replacement
• Software cover:
  Infrastructure software
• Hardware and software preventative maintenance - proactive measures to reduce downtime
• Remote monitoring and maintenance - proactively monitor uptime statistics 24 x 7 x 365
• To ensure that all calls, response time
  
  Essentially, we deploy 3 separate levels of response in order to ensure your problem is resolved in the most efficient manner possible:
• Level 1 - End-user telephone support
• Level 2 - Site-contact telephone support
• Level 3 - Senior engineer support and 3rd party liaison