Below we have set out our value proposition, split by typical functional responsibility.
Please click the most appropriate category for more detail:
There are plenty of companies that purport to offer Guest Internet Access, but from our experience we believe that we are the only one offering all of the following:
A solution that works and is proven to work in real life installation environments.
A solution that operates 24 hours a day, 7 days a week with minimal downtime.
Offers secure access that ensures only clients have access to the service and they themselves are protected from each other and other possible security aspects of the network.
A solution that offers 24/7 Guest access support (so that any issues are handled by the supplier not the client).
Is highly competitive on an overall cost of ownership basis.
Provides the opportunity of creating a business advantage/separate revenue stream via a bespoke end user interface.
A solution fully compliant with the new Lawful Intercept directives.
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Sealink believe that your Brand is important to you and that you would like the Guest’s experience to reflect the ‘Values’ of your Hotel. Sealink can create a bespoke ‘Portal’ specifically for your Hotel providing the kind of information you feel is important for your guests e.g Weather, Flight Times, What’s on locally? ect.
We believe in a non revenue share model for our charges – it’s your venue, your customers and your profit (should you choose to charge or give as a free net service). This means that you have clear visibility of our charges and we are confident that the overall cost of ownership of our solution is highly competitive.
You may also be interested in providing specific VIPs or Suites with guaranteed bandwidth, or in fact need to connect meeting rooms with internet access on a regular basis. Don’t worry, all of our systems are fully programmable and changes can be made within seconds via our Skylink Conference interface.
As an IT Manager, working within a busy 24x7, customer-centric environment, guest and visitor support takes a higher-than-otherwise priority. In an already busy schedule, it is key that a solution "just works" - without requiring additional internal IT resource or commitment. Our "best-of-breed" approach to providing guest internet access means that we apply patented technologies to ensure that venue guests are presented with a secure, plug-and-play connection experience.
We are confident that we can meet all of your functional requirements and provide a robust and reliable solution with exceptional ongoing support services. Sealink clients value the fact that we provide tailored packages of hardware, software & support and maintenance.
Our philosophy is: “MAXIMUM AUDIENCE CAPTURE FIRST TIME”
Understandably, users usually have little patience to spend time on troubleshooting their access when they are primarily away on business or pleasure and as such our ability to connect over 98.5% of all guests without issue, is key to offering a successful service. Sealink’s core solution is constantly updated in order to address the ever-changing devices, browsers, operating systems and users with differing levels of IT literacy.
At the heart of every Sealink solution sits a Sealink net access gateway. This hardware in combination with Sealink’s infrastructure and service compensates for the variety of likely preset device configurations by employing clever software that will allow users to simply connect without any client configuration changes. The Sealink solution utilises an intellectual functionality needed to successfully deploy high-speed guest internet access services.
Functional features include:
• High-speed Guest Internet access on wired and wireless network
• Universal Zero-configuration - Your clients will be able to connect to the internet without changes of their PC settings
• Lawful Interception to meet demanding security compliance requirements for ETSI countries
• Lawful Telecommunications Statistic in DK
• 24/7 contact point to federal departments
• Customized ”Log in” Portal page with your brand
• End user support to your guests
• Maintenance support to your staff - 24/7
• Full documentation of your network - Site survey
• Online credit card accounting system
• Support video conference
• Support special events - Online broadcasting
• Quality of Service (QoS)
• Public IP address routed to special events
• Guaranteed bandwidth to conference events
• NMS - Network Monitoring System to your staff, monitoring your guest network switches, access points, Wide Area Network usage and local network usage
• Central monitoring access for your IT department of all hotels internet usage
• Pre-events meeting and on-site support to special events
• PMS integration - Micros Fidelios Fias interface compliant
• Securing network by Source Port Filters or VLAN’s
• Public Business Centre - PC, Printers, Office pack Internet access
For Sealink, the Guest experience is everything. If you're not happy, we are not happy and we fully understand that not everyone is an internet whizz kid or networking genius!
We have used all our technical knowledge to create systems that recognise your computer's settings fully automatically as you log on to the system so that in 98.5% of cases, we get you connected to the Internet and fully operational no matter what browser you use or your companies email settings.
If you do happen to have an issue then our Support Desk is available and is manned by system experts who will have you up and running within minutes.
We pride ourselves on the robustness and ease of use of our systems and we hope that having used our system you will agree with us.
While others in your organisation may be interested in the technology and operability of the system, it’s more likely that you will be interested in the costs associated with the initial installation and ongoing charges.
Sealink have a straight forward non-revenue share model, with clearly identified costs, allowing you to easily calculate the overall cost of ownership. Sealink are confident that when all aspects of the solution are taken into consideration their overall cost of ownership is the lowest in the industry and would welcome the opportunity to provide a competitive quotation.
